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Customer Service Specialist (Contingent)


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Job Description

***THIS IS AN 18-MONTH CONTINGENT POSITION***

Position is located in Saint Louis, MO.  Local candidates only will be considered.

 

Provide customer service support for the Purina Pet Welfare Shelter Team, specifically focused on Purina Shelter Champions, Purina Donations, and Petfinder Pro. The customer service specialist will work closely with our external partners to on-board new partners, train and help external partners navigate the Purina Shelter Champions and Petfinder Pro applications and work with internal partners to review, approve and process donation requests. This person will also be responsible for reporting across these platforms.

As this is a customer service role, we will need this resource in the office M-F from 8:30-5:00.

• (50%) Train new Partners on Shelter Champions
o On-going email and phone communication support
o Shelter Champions Portal including food ordering, marketing content, and new programs (ex:
Nutrition 101 Online Tool and Purina Pack)
o Site and tools help/support
o Liaison with Supply Chain and ORM

• (25%) Assist with Petfinder Pro Service & Support
o Petfinder onboarding documentation
o General questions (via email)
o Escalate issues to Outreach Specialist or Help Team

• (15%) Assist Pet Welfare Program Lead with Donations Support

• (10%) Petfinder Pro Service Registration Forms Support

Skills

Required-
• Problem Solving (ability to decipher what the shelter question actually is and solve for it)
• Analysis and decision making
• Strong verbal/written communication skills
• Advanced excel skills; Windows 10
• Internal/Customer interface

Preferred-
• Back-end technical website development knowledge- will help our external customers navigate
• Vet/Shelter/Animal Welfare experience
• E-commerce experience
• 3 or more years of customer service experience

Education- High School required, Associate or Bachelor degree preferred.

 

***THIS IS AN 18-MONTH CONTINGENT POSITION***

Position is located in Saint Louis, MO.  Local candidates only will be considered.

Job: Customer Service Specialist (Contingent)
Primary Location: Saint Louis, MO US
Other Location:
Career Area: Hourly
Apply Now